Fix My Papers

We support expats and internationals with German Bureaucracy.
Whether it’s a confusing letter, an intimidating phone call, or a process you don’t fully understand. You don'thave to figure it out on your own.

Lost in paperwork or unsure what to do next? Don't panic. We're here to help.

With professional backgrounds in social work and public administration we know bureaucracy inside out.
Whether it's a quick question or a long process, we take the time and find a way through it with you.

We help you navigate

Bürgeramt, Finanzamt, Landesamt für Einwanderung (LEA), Agentur für Arbeit, Hausverwaltung, Healthinsurance, Künstlersozialkasse, Service Providers, Benefits, Bills, Official Letters, Applications, Forms, Appointments, Phone Calls, Plain Language Translation, Flatsearch

Bawa
Citizenship

"2025 was a difficult year for me on the bureaucracy front. I was so confused by my experiences that even the smallest paperwork task left me paralysed. Talking to Rhea helped me clarify what really needed to be done, specifically in my situation. She also made appointments for me at the right places and got the ball rolling again for me. Thanks to that, I now am very close to getting my German citizenship!"

Vents
Flathunt

"I'd always ended up in pricey, furnished short-term apartments, but since I decided to stay in Berlin long-term, I wanted something normal and affordable, which turned out to be a whole different battle. They helped me put together my documents and showed me how to actually approach the search here. One of them even joined me for my first viewing. It's really reassuring to have someone I can turn to when this kind of stuff comes up."

Mariya
Benefits

"When I lost my job, dealing with the Agentur für Arbeit was honestly one of the most confusing parts of the whole situation. So many forms, so many deadlines, so many letters. Rhea walked me through what I needed to submit and by when, and explained things in a way that actually made sense. It took so much of the pressure off during a time that was already stressful enough."

Tell us what your up against

we offer a free 15-minute intro call for initial orientation.

Clarity

  • Consultation regarding a specific situation or process

  • Previous document review with data secure upload link

  • Clarifying next steps and options

* 50 Euros for 30 minutes

Action

  • Phonecalls on your behalf

  • Filling a Forms together

  • Plain Language translations

  • Organizing appointments

  • Support during official appointments

* 50 Euros per action

Multicase

  • For complex or ongoing administrative situations involving multiple steps, authorities, or extended coordination.

  • After reviewing your case, you’ll receive a clearly defined scope and proposal before we begin.

* starting from 200 Euros

Gloria

Coming from a German-Mauritian family, I've seen first-hand how stressful German bureaucracy can be when you're navigating life in a language that isn't your own. Especially when it comes to important life matters, official processes can feel overwhelming.Having supported my mother through appointments, paperwork and official correspondence for many years, I know how much difference it makes to have someone by your side who understands both the system and your situation.Today, I work as a consultant for the Berlin administration, giving me insight into how public authorities operate and the legal framework they work within. I enjoy solving bureaucratic challenges, especially the tricky ones. Helping people feel less stressed and more confident along the way is my ambition and a great reward at the same time.

Rhea

I'm a social worker with years of experience in supporting people navigating the maze of bureaucracy.I've seen how much people's lives can be constrained by systems that are often hard to understand, slow to respond, and not built with everyone in mind.No matter the personal background, bureaucracy can make everyone's life more difficult than it should be, especially when language barriers, uncertainty, or legal complexity come into play.I find it deeply rewarding to help people work through these challenges and to finally get things sorted. It drives me to offer a low-threshold service that makes access easier and brings peace of mind.

Contact us

Share a few details about what you're dealing with and the kind of support you're looking for.
We'll get back to you as soon as possible. We look forward to meeting you!

Important Notes
Our work focuses on guidance, preparation, and personal support in navigating German administrative processes. We do not provide legal advice and do not act as a government authority. We do not offer tax advice, and we do not provide certified translations. Clients remain fully responsible for the accuracy and submission of all documents.

Privacy
The information you provide via the contact form will be used only to respond to your inquiry and will not be shared beyond what is necessary to process your request, in accordance with the GDPR. You can request deletion at any time via [email protected]